Refund policy
Last updated: October 31, 2026
This Refund Policy explains how VEZIVE MARKETING LLC handles refund requests for digital products, marketing services, advisory services, consulting services, and other online offerings purchased through our website.
Because digital products may be delivered shortly after payment and certain services may involve work performed specifically for a customer, refund eligibility depends on the type of purchase and the stage of delivery or performance.
1. Company information
VEZIVE MARKETING LLC
EIN: 43-2703220
State Filing Number: LC014794850
136 N Greenway Dr, Holts Summit, MO 65043, United States
Email: contact@vezivemarketing.com
Phone: +1 (417) 573-3586
2. Purchases covered by this Policy
This Refund Policy may apply to purchases including:
• Ebooks, guides, playbooks, and templates
• Downloadable educational or informational resources
• Marketing-related digital materials
• Digital marketing services
• Advisory and consulting services
• Other related digital products and online services
3. Refunds for digital products
Digital products are generally delivered electronically and may become accessible immediately or shortly after successful payment.
Once digital content has been downloaded, accessed, opened, or otherwise made available to the customer, the purchase is generally considered final and non-refundable.
A refund request may nevertheless be reviewed where:
• A verified technical problem on our side prevents access
• The customer receives a different digital product from the one purchased
• A duplicate transaction occurs
• A confirmed billing or processing error affects the purchase
• Applicable law requires a refund
Nothing in this Policy limits any mandatory consumer rights that may apply.
4. Technical and access problems
If you have completed a purchase but cannot access the digital product because of an issue attributable to us, please contact VEZIVE MARKETING LLC within 7 days of purchase.
Depending on the circumstances, we may:
• Restore access to the purchased content
• Provide a replacement download link
• Send the correct digital product
• Offer another reasonable technical solution
• Approve a refund if the issue cannot reasonably be resolved
Where practical, we will normally attempt to correct the access or delivery problem before issuing a refund.
5. Marketing, advisory, and consulting services
Refund eligibility for marketing, advisory, consulting, or other personalized services depends on whether work has already started.
If a cancellation request is received before work begins, we may review the request for a full or partial refund.
Once work has started, a consultation has taken place, or customized strategies, recommendations, reports, analyses, or other deliverables have been prepared or provided, payments are generally non-refundable to the extent permitted by applicable law.
Where appropriate, we may instead offer:
• Rescheduling
• Service credit
• Adjustment of an agreed deliverable
• Another reasonable accommodation
6. Situations generally not eligible for refund
Unless required by applicable law, a refund will generally not be provided where:
• A customer changes their mind after accessing or downloading a digital product
• The digital content has already been substantially used
• The purchase was completed without reviewing the available product or service description
• Personalized or consulting work has already been performed
• The issue results from the customer’s device, software, email account, or internet connection
• The customer no longer needs the purchased product or service after delivery
7. How to request a refund review
Refund requests should be sent to:
Please include:
• Your full name
• The email address used for the purchase
• Your order or transaction number
• The product or service concerned
• A brief explanation of the issue
• Any relevant supporting information
We aim to review and respond to refund requests within 5 business days.
8. How refund requests are reviewed
Submitting a refund request does not automatically guarantee approval.
When reviewing a request, VEZIVE MARKETING LLC may consider:
• The type of purchase
• Whether digital access has already been provided
• Whether service work has started
• The nature of the reported problem
• Available transaction or delivery records
• Applicable legal requirements
We may request additional information where reasonably necessary to complete the review.
9. Duplicate charges
If you believe you were charged more than once for the same purchase, please contact us promptly.
Verified duplicate charges may be refunded to the original payment method after the transaction has been reviewed.
10. Unauthorized transactions
If you believe a payment was made without your authorization, please contact us as soon as reasonably possible.
We may review the available transaction information and cooperate with the applicable payment provider where appropriate.
11. Approved refund processing
Approved refunds are generally returned to the original payment method used for the transaction.
After VEZIVE MARKETING LLC submits a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
These external processing times are outside our control.
12. Payment disputes and chargebacks
If you experience a problem with a payment, product, service, or delivery, we encourage you to contact us first so that we have an opportunity to review and address the matter.
Fraudulent, abusive, or unjustified payment disputes may result in restriction or suspension of access to products or services and appropriate action regarding legitimate amounts owed, subject to applicable law.
Nothing in this section limits rights available under applicable law or through your payment provider.
13. Digital content withdrawal rights
Where applicable consumer law provides a right of withdrawal for digital content, that right may end once digital delivery or access begins where permitted by law and where any legally required consent and acknowledgment have been provided.
14. Exceptional circumstances
VEZIVE MARKETING LLC may review unusual situations individually and, where appropriate, offer a refund, replacement, credit, rescheduling, or another reasonable solution.
An exception granted in one case does not create an obligation to provide the same result in another situation.
15. Changes to this Refund Policy
VEZIVE MARKETING LLC may update this Refund Policy from time to time to reflect changes in our products, services, payment processes, business practices, or applicable requirements.
Any revised version will become effective when published on this website.
16. Contact
For questions regarding refunds, transactions, payments, or purchases, please contact:
VEZIVE MARKETING LLC
136 N Greenway Dr
Holts Summit, MO 65043
United States
Email: contact@vezivemarketing.com
Phone: +1 (417) 573-3586